We handle problems carefully, but many Flipsight objects are limited, made to order or personalised. Please read this before sending anything back.
Right of withdrawal
Consumers in the European Union may have a legal right to withdraw from an online purchase within 14 days after delivery.
This right does not apply, or may be refused, for products that are made to order, clearly personalised, custom-produced, activated, claimed, unsealed where relevant, or otherwise linked to the customer, to the extent allowed by applicable law.
Made-to-order artworks
Artworks, prints, canvases and similar art objects are produced specifically after the order is placed. These items may be printed, stretched, finished, numbered or otherwise prepared specifically for the customer.
Because of this made-to-order and/or personalised nature, these products cannot be returned or cancelled once production has started, to the fullest extent permitted by applicable law.
Damaged or incorrect delivery
If an item arrives damaged, defective or incorrect, contact us at studio@flipsight.be within 48 hours of delivery.
- Include your order number.
- Add clear photos of the product.
- Add clear photos of the packaging.
- Describe the issue briefly.
We will review the case and, where legally required or reasonably appropriate, offer repair, replacement, partial refund, full refund or another suitable solution.
Return process
Eligible returns must be sent back only after written confirmation from Flipsight. Do not return an item without contacting us first. Unannounced returns may be refused or delayed.
Returned items must be properly packed. Products that are used, damaged after delivery, incomplete, personalised, made to order, activated, claimed or not returned in their original condition may be refused or only partially refunded, to the fullest extent permitted by law.